Office of Emergency Management and Communications

 DUTIES: Works an assigned shift and mans a police, fire, or access control and security communications console station to receive calls from airport and airline personnel requesting public safety services and to monitor incoming reports of incidents. Obtains pertinent information from callers to determine the type, gravity and location of the incident and enters information into a computer aided dispatch system with interactive mapping capabilities. Dispatches police personnel, fire and emergency medical services units and/or aviation security officers stationed or housed at a municipal airport to respond to reported incidents within the airport and its perimeter. Operates communications console, telephone and radio equipment to maintains and monitor communications with dispatched police, fire and aviation security personnel and dispatched additional resources as required. Follows established protocols in prioritizing the dispatching of public safety resources in response to incidents and requests for services. Monitors computer access security system providing controlled levels of access to specified areas of the airport by responding to alarms triggered by access control breaches. Views security cameras and video tapes to assess breach in security and dispatches police and/or aviation security officers for appropriate response. Notifies Transportation Security Administration (TSA) of reported security incidents based on established protocols. Broadcasts information regarding emergency weather conditions and other emergencies to airport personnel as directed. Notifies supervisor of emergency situations, escalated police, fire or security incidents and other incidents requiring an emergency management response. Performs related duties as required.

Successful candidates must pass a drug screen and a background investigation.  Persons offered employment must pass all pre-employment exams prior to appointment.




High School Diploma or equivalent certificate (GED), plus three years of work experience in receiving and processing calls for public safety or emergency services OR three years of work experience dispatching security or emergency services calls to public safety or security personnel, or an equivalent combination of experience

Must obtain Emergency Medical Dispatch certification from the State of Illinois within six months of hire.

Must obtain LEADS certification within six months of hire.

Successful candidates must pass a drug screen and a background investigation.  Persons offered employment must pass all pre-employment exams prior to appointment.

Disclaimer- "Accredited" means any nationally or regionally accredited college, university, or law school where the applicant is enrolled in or has completed an Associates, Bachelors, Masters, or Juris Doctorate degree program.

Education & Employment Verification- Please be advised that if you are selected to be hired you must provide, upon request, adequate information regarding your educational and employment history as it relates to the qualifications of the position for which you are applying.  If you received your degree internationally, all international transcripts/diploma must be accompanied by a Foreign Credential Evaluation.  If the City of Chicago cannot verify this information, any offer extended to you will be withdrawn and you will not be hired.

NOTE: To be considered for this position you must provide information about your educational background and your work experience.  You must include job titles, dates of employment, and specific job duties.  (If you are a current City employee, Acting Up cannot be considered.)  If you fail to provide this information at the time you submit your application, it will be incomplete and you will not be considered for this position.  There are three ways to provide the information: 1) you may attach a resume; 2) you may paste a resume; or 3) you can complete the online resume fields.  

SELECTION REQUIREMENTS: This position requires applicants to complete an interview. This position also requires candidate(s) to complete a Willingness and Ability questionnaire.  Candidate(s) who affirmatively answer the Willingness and Ability questionnaire will be interviewed. The interviewed candidate(s) possessing the qualifications best suited to fulfill the responsibilities of the position will be selected.

Preference will be given to those who possess the following:

Previous experience in police and fire operations and telecommunications dispatching procedures, and related equipment use.

Proficiency level in operating a personal computer.

Proficiency level in operating video security camera systems.

NOTE:  You must provide your transcripts or diploma, valid U.S. Driver's License, professional license, or training certificates at time of processing, if applicable. 

VETERANS PREFERENCE: The City of Chicago offers Veterans Preference to both current, active military personnel AND military personnel who have served in the Armed Forces of the United States and have received an honorable or general discharge.  Eligible candidates must have at least six months of active duty documented.  In order to receive the veterans preference, candidates need to indicate whether or not they are a veteran by answering "yes" or "no" to the question on the online application that asks, "Are you currently serving on active duty for at least six months in the Armed Forces of the United States OR have you served in the Armed Forces of the United States on active duty for at least six months and received an honorable or general discharge?"  In addition, you must attach documentation to verify your military service.  For Veterans, you must attach a copy of your DD214 to your online application which includes character of service status OR a letter from the United States Veterans Administration on official stationary stating dates of service and character of service.  For active military personnel, you must attach a letter from your Commanding Officer on official stationary verifying your active duty, length of service, and character of service in the Armed Forces of the United States AND a copy of your military ID to your online application.  Failure to answer the question and attach the required documentation will result in you not being considered for the Veterans Preference. 

Evaluation:  Your initial evaluation will be based on information provided on the application form and documents submitted with the application.  Applications must be submitted by the individual applicant.  No second party applicants will be accepted. 

Residency Requirement:   All employees of the City of Chicago must be actual residents of the City as outlined in 2-152-050 of the City of Chicago Municipal Code. Proof of residency will be required.

If you are disabled and require a reasonable accommodation to file your application due to pregnancy or disability, please contact the City of Chicago, Department of Human Resources at 312-744-4976, TTY: 312-744-5035.  You will be required to provide information regarding your request.


City of Chicago is an Equal Employment and Military Friendly Employer


City of Chicago                                                        Department of Human Resources

Rahm Emanuel, Mayor                                                             

Job Posting: Sep 22, 2017, 12:01:00 AM | 

Closing Date (Period for Applying) - External: Oct 5, 2017, 11:59:00 PM

BU: 02 | Salary: $46,656.00/YEAR 

Pay Basis:Yearly